PRIVACY POLICY
The Kids Universe, EZOS Media Inc., and its Affiliates and Associates (as defined in the Ontario Business Corporations Act) [hereinafter “The Kids Universe”, “we”, “us” or “our”] is strongly committed to protecting the privacy of our customers [hereinafter “You” or “Your”]. Our Privacy Policy is undertaken in accordance with the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”). The Kids Universe supports the principles of PIPEDA and abides by it. This website (which includes “https://www.thekidsuniverse.ca/” will be referred to herein as “this Website”) is primarily located in Canada. If you access this site from outside Canada, you acknowledge, agree, and consent that any information you provide, including any personal information, will be transferred to and processed by a computer server located within Canada and subject to Canadian laws and regulations.
By using this Website, you agree to be bound by this Privacy Policy as well as our Terms of Use. We may update and change this Privacy Policy and our Terms of Use and such updated versions will be posted on this Website. It is your responsibility to review this Privacy Policy and our Terms of Use from time to time. By continuing to use this Website, you consent to any updated version of this Privacy Policy and the Terms of Use posted on the Website.
Our Website may provide links to other websites. We encourage you to review the terms of use and privacy policies on the websites that you visit and exercise good judgment when sharing your personal information online.
This Website Privacy Policy does not apply to information shared with us through other means outside of our Website. For example, if you share information over video communication services or telephone or in-person, it is not covered by this Website Privacy Policy. Subject to applicable laws, we may use such information or share it with affiliates or any third parties without restriction.
If you participate in certain activities or programs like entering a contest or participating in a survey, the collection and use of your personal information through those programs may be governed by other specific terms for such programs as posted on applicable portions of the website or other applicable websites. Some programs may be operated by third-party vendors on our behalf and governed by privacy policies of those third-party vendors as described in those programs.
WHEN THIS PRIVACY POLICY APPLIES
If a Service you are using links to this Privacy Policy, this Policy applies to You.
This Privacy Policy (“Policy”) applies to our websites, products, and services (collectively, “Services”) that link to this Policy. The Kids Universe is the controller of all Personal Information subject to this Policy for our Services targeted to Canadian customers. Any terms referred to in this Privacy Policy shall have the same meaning as ascribed to them in the most recent applicable Terms of Use.
WHAT WE DO WITH YOUR INFORMATION
We want to be clear about what information we collect and how we use it to deliver our Services to you, operate our business, and help make our Services useful, more intelligent, and work better for you. We do not sell or share your Personal Information with third parties for their own commercial uses without your consent.
Types of Information We Collect
In connection with accessing our Services, we may collect information from you which can be used to identify you (“Personal Information”), which include but are not limited to your name, shipping/billing address, email address, phone, username and password.
We collect information when you register or open an account, sign in, use a Service, call us for support, or give us feedback. We also collect content or other information that you may provide or create when you interact with our Services.
We may also automatically collect certain usage information when you access our Services (“Usage Data”), such as Internet Protocol (“IP”) addresses, log files, unique device identifiers, pages viewed, browser type, any links you click on to leave or interact with our Services, and other usage information collected from cookies and other tracking technologies. For example, we collect IP addresses to track and aggregate non-personal information, such as using IP addresses to monitor the regions from which users navigate to our Services. We also collect IP addresses from users when they log into the Services as part of our log-in and security features. We may also, when you enable location-based Services, collect Global Positioning System (GPS) location data and/or motion data.
Our Services may change over time and we may introduce new features that may collect new or different types of information.
How We Use Your Information
We may use your information, including your Personal Information, for the following purposes:
Account Registration
We may use your name, address, phone number, and email address to register your account for certain Services we provide and to communicate important information to you. We may obtain additional Personal Information about you, such as address change information, from commercially available sources, to keep our records current. If you set up an administrator account that may be accessed by people other than you, please note that they may see and have the ability to change or delete your Personal Information.
Paid Membership Services
We may sell paid Services, and as a paid membership user, you will be granted access to premium services and educational programs, some of which may be interactive with other users of our Services. Other Paid membership users will not be provided additional information about you without your consent.
To Provide Our Services and Operate Our Business
We may use your information to operate our business, including providing Services you requested, provide you with support related to our Services, and to help us protect our Services, including to combat fraud and protect your information.
Customer Service and Technical Support
We may use your name, address, phone number, email address, how you interact with our Services, and information about your computer configuration to resolve questions you may have about our Services and to follow up with you about your experience.
To Improve Services and Develop New Services
We will use your information to personalize or customize your experience and the Service, develop new features or services, and to improve the overall quality of The Kids Universe’s Services.
Feedback
We may use any information you volunteer in surveys you answer for us and combine them with answers from other customers in order to better understand our Services and how we may improve them. Answering any survey is optional.
We may use any public feedback we receive from you regarding a Third Party Provider in any public forum.
Research, Including Publishing or Sharing Combined Information from Many Users, But Only in a Way that Would Not Allow You or Any Other Person to be Identified
Only in a way that would not allow you or any other person to be identified, we may prepare and share information about our customers with third parties, such as advertisers or partners, for research, academic, marketing and/or promotional purposes. For example, we may share demographic data that describes the percentage of our customers who use mobile services or who use a particular operating system. We or our third party partners may publicly report the aggregated findings of the research or analysis, but only in a way that would not allow you or any other person to be identified.
How We Share Your Personal Information.
From time to time, we may need to share your Personal Information with others.
Third Party Service Providers
We may share your information, including Personal Information and Usage Data, with third party service providers who perform various functions to enable us to provide our Services and help us operate our business, such as website design, sending email communications, fraud detection and prevention, customer care, or performing analytics. Our contracts with these third parties require them to maintain the confidentiality of the Personal Information we provide to them, only act on our behalf and under our instructions, and not use Personal Information for purposes other than the product or service they’re providing to us or on our behalf.
Response to Legal Requests
We may share your information with courts, law enforcement agencies, or other government bodies when we have a good faith belief we’re required or permitted to do so by law, including to meet federal or provincial security or law enforcement requirements, to protect our company, or to respond to a court order, subpoena, search warrant, or other law enforcement request.
Protection of The Kids Universe and Others
We may share account information, Personal Information and Usage Data when we believe it is appropriate to enforce or apply our products’ Terms of Use and other agreements; or protect the rights, property, or safety of The Kids Universe, our Services, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing, or otherwise disclosing Personal Information of our customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.
Reporting to Credit Bureaus
We may share your information with credit bureaus, consumer reporting agencies, and card associations. Late payments, missed payments, or other defaults on your account may be reflected in your credit report and consumer report. We may also share your information with other companies, lawyers, credit bureaus, agents, government agencies, and card associations in connection with issues related to fraud, credit, or debt collection.
Sale of Our Business
If we sell, merge, or transfer any part of our business, we may be required to share your information. If so, you will be asked if you’d like to stop receiving promotional information following any change of control.
With your Consent
Other than as set out above, we will provide you with notice and the opportunity to choose when your Personal Information may be shared with other third parties.
WHAT YOU CAN DO TO MANAGE YOUR PRIVACY.
You can view and edit information or request a modification of information that identifies you. How you can access and control information that identifies you will depend on which Services you use. You have a choice about the use of information that identifies you, marketing communications you receive from us, and our use of cookies and other tracking technologies.
Updating Your Personal Information
In connection with your right to manage your Personal Information you provide to us, you may access, update, change, correct or request deletion of your information either through the Service or through our customer support.
Cookies and Other Tracking Technologies
In accordance with applicable law, The Kids Universe and our service providers may use commonly-used tools to recognize your visit and track your interactions with our Services such as cookies, web beacons, pixels, local shared objects, and similar technologies (collectively, “Cookies”). Sometimes this tracking is necessary in order for us to provide you the Service you requested. Other times, we combine Usage Data collected from Cookies with that of other customers to improve your and other customers’ experience. You have control over some of the Usage Data we collect from Cookies and how we use it. Information on changing your browser settings to opt out of Cookies can be found in your browser settings.
Third-party cookies by Google, controlled by Google AdSense service, can be collected for personalizing advertisements. These cookies are not directly related to the website functionality. These cookies can be used by Google LLC and its partners based on the visits of this website and other unrelated websites to serve personalized ads. Ads personal settings can be changed by the users at this link. Any ads placed on this website can be personalized according to the collected cookies from this or other websites. Further information and options about opting out the advertising cookies can be found at AboutAds.info.
Do Not Track
Like most other companies, our Services are not currently configured to respond to browsers’ “Do Not Track” signals because at this time no formal “Do Not Track” standard has been adopted.
DATA RETENTION AND YOUR ACCESS RIGHTS.
Data Retention
In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business. When you close your account, we may continue to communicate with you about our Services, give you important business updates that may affect you, and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications. We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones. We will retain and use your information as required by applicable regulations and The Kids Universe’s records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud.
Your Access Rights
As required by applicable law, you may contact us to confirm whether we maintain, or process on behalf of a third party, any of your Personal Information and to review it in order to verify its accuracy and the lawfulness of our processing of such Personal Information. Where you have determined that the Personal Information we collected about you is inaccurate or processed in violation of applicable law, you may also request that your Personal Information be corrected, amended, or deleted. Requests for access to your Personal Information and to have it corrected, amended, or deleted should be sent to contact@thekidsuniverse.ca.
SECURITY OF YOUR INFORMATION
Keeping your Information safe is important to us. We provide reasonable and appropriate security measures in connection with securing Personal Information we collect.
For example, we:
Comply with applicable laws and security standards.
Securely transmit your sensitive Personal Information.
Train our staff and require them to safeguard your data.
INTERNATIONAL DATA TRANSFERS
In accordance with and as permitted by applicable law and regulations, we reserve the right to transfer your information, process and store it outside of your country of residence to wherever we or our third party service providers operate.
HOW TO CONTACT US
All inquiries or complaints regarding privacy, including any questions or comments about this Privacy Policy, should be directed to the privacy officer by e-mail at the address below. Direct mailing address can be provided upon request. Inquiries will be responded to in accordance with the legislated timeframes. We want your feedback and comments.
Via eMail
If you have questions or complaints regarding our Privacy Policy or practices, please contact us by email at contact@thekidsuniverse.ca and include in the subject “Privacy Policy Inquiry”
If you have a complaint or wish to inquire about complaint procedures, and we have been unable to resolve the matter, you can contact the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner
112 Kent Street
Ottawa, Ontario K1A 1H3
Telephone: (613) 995-8210
Toll-free: 1-800-282-1376
CHANGES TO OUR PRIVACY POLICY.
From time to time we may change or update our Privacy Policy. We reserve the right to make changes or updates at any time. More information about how we will notify you is below. If we make material changes to the way we process your Personal Information, we will provide you notice via our Service or by other communication channels, such as by email or community post. Please review any changes carefully. If you object to any of the changes and no longer wish to use our Services, you may close your account(s). All changes are effective immediately upon posting and your use of our Service after a notice of material change or posting of an updated Privacy Policy shall constitute your consent to all changes.
COLLECTION AND USE OF CHILDREN’S PERSONAL INFORMATION.
We do not knowingly collect information from children under the age of 18. The Kids Universe’s Website and Services are intended for and directed to adults. Our Services are not directed to children under the age of 18 and we do not knowingly collect Personal Information from children under the age of 18. We recommend that children under the age of 18 may only use this Website with the supervision of their parent(s) or guardian(s).
We do not knowingly direct our advertising to children under the age of 13 except as permitted by law.